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Refund, Cancellation, Shipping Delivery Policy  & Terms and Conditions

Terms & Conditions

1. Acceptance of Terms

By using our website (www.rolucknow.com), booking a service, or purchasing any product from Vashishth Global Solutions, you agree to these Terms & Conditions.
If you do not agree, please do not use our website or services.

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2. Services Covered

These Terms apply to:

A. Vashishth Home Service

  • AC, RO, Fridge, Washing Machine repairs

  • Pest control

  • Handyman services (Plumber, Electrician, Mason, Painter)
     

B. Vashishth Udyog (Manufacturing & E-Commerce)

  • Essential Oils (Lemongrass, Tulsi, etc.)

  • Banarasi Sarees & Suits

  • Export/B2B orders

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3. User Responsibilities

By using our services, you agree to:

  • Provide accurate details (name, address, phone, service location).

  • Ensure safe access to your premises for technicians.

  • Inspect products at the time of delivery.

  • Not misuse our website or services for illegal purposes.

  • Pay the correct amount for services or products ordered.

4. Service Booking & Visit Charges

  • Once a booking is placed, our technician will visit your location at the scheduled time.

  • A standard inspection/visit fee may apply (based on service category and city).

  • The visit charge is non-refundable once the technician reaches your location.

  • Final price will be shared after inspection.

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5. Pricing & Payments

Accepted Payment Methods

  • UPI

  • Bank Transfer

  • Cash on Delivery (for selected products)

  • Online payment gateway (if enabled)

Price Changes

Prices may change due to:

  • Spare part fluctuations

  • Seasonal demand

  • Updated product costs
    We will always inform you before processing your order.

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6. Product Orders (Essential Oils & Sarees)

Once an order is placed:

  • Products are dispatched within 1–3 business days.

  • Bulk / custom / export orders require advance payment.

  • Once dispatched, orders cannot be cancelled.

 

7. Returns, Cancellations & Refunds

All refunds and returns are governed by our Refund Policy.

Home Services

  • Cancellation is free before technician arrival.

After arrival, visit charge applies.

 

Essential Oils

  • No returns for opened bottles.

  • Damage claims must be made within 24 hours of delivery.

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8. Warranties & Guarantees

Home Service Workmanship Warranty

  • Certain services may include a limited warranty (shared at the time of booking).

  • Warranty is void if the appliance is tampered with by another technician.
     

Products

  • Essential oils are natural products; variations in color or aroma are normal.

  • Sarees may have minor weaving irregularities, as they are handcrafted.

 

9. Limitation of Liability

Vashishth Global Solutions is not responsible for:

  • Damage caused by pre-existing appliance issues

  • Damage arising from misuse or negligence

  • Loss of data or business interruption

  • Delays caused by weather, transport, or third-party providers
     

Our total liability is limited to the amount paid by the customer.

 

10. Website Usage

Users agree not to:

  • Copy or misuse website content

  • Use fake bookings

  • Attempt to hack or harm the website

  • Post false reviews or misleading information
     

We reserve the right to block users who violate these terms.

 

11. Intellectual Property Rights

All content on this website—including logo, text, images, videos, product descriptions, and design—is owned by Vashishth Global Solutions.
Reproduction or reuse without written permission is prohibited.

 

12. Modification of Terms

We may update these Terms & Conditions anytime.
Changes will be posted on this page with a revised "Effective Date."

 

13. Governing Law

These Terms are governed by laws of India, with jurisdiction at Lucknow, Uttar Pradesh.

 

14. Contact Information

For any queries, disputes, or clarifications:

Vashishth Global Solutions
Address: 1248, Shiv Nagar, Royal City Phase 2, Bijnour Road, Lucknow - 226025
Phone: 9580145185
Email: vashishthglobalsolutions@gmail.com
Website: www.rolucknow.com

Refund & Cancellation Policy

1. General Policy
Vashishth Global Solutions aims to deliver high-quality services and products.
However, in case of service dissatisfaction or product-related issues, customers may request refunds as per the conditions listed below.
 
A. Refund Policy for Home Services
1. Service Not Completed
If a technician is unable to complete the service due to technical reasons, the service charge (if paid in advance) will be refunded within 3-5 working days.


2. Service Quality Issue
Customers must report service dissatisfaction within 24 hours of job completion.
Refund will be considered in the following cases:

  • The issue remains unresolved after re-visiting.

  • Technician diagnosed incorrectly.

  • Wrong service provided.

 
3. Non-Refundable Situations
No refund will be provided if:

  • Customer cancels after the technician has arrived.

  • Customer provides wrong information, leading to service failure.

  • The appliance has a major part failure that cannot be repaired on-site.
     

4. Parts / Spare Refund
Spare parts once installed cannot be returned or refunded unless:

  • The part is defective.

  • The technician confirms replacement is required.


B. Refund Policy for Essential Oils & Products (Vashishth Udyog)
1. Product Damage During Delivery
If a product arrives damaged or leaked:

  • Customer must share unboxing photos/videos within 24 hours.

  • A replacement or full refund will be issued.
     

2. Wrong Product Received
If the customer receives a wrong item, it will be replaced free of cost.
 
3. Quality Issue
If the customer is not satisfied with the product’s quality:

  • Refund will be issued only after lab verification or internal testing.

  • Product must be returned unused and sealed.
     

4. Non-Refundable Items
The following items cannot be returned:

  • Opened bottles of essential oils.

  • Custom bulk orders.
     

Export orders once shipped.

C. Refund Policy for Banarasi Sarees & Suits
Refund is possible only if:

  • Wrong design was delivered.

  • The product is damaged on arrival.

  • Customer reports within 24 hours of delivery.
     

No refund for:

  • Color variation due to screen brightness.

  • Used, worn, or washed products.
     

 
D. Order Cancellation Policy
1. Customer Cancellation

  • Orders can be cancelled before dispatch.

  • For home services, cancellation before technician arrival is free.
     

2. Company Cancellation
Vashishth Global Solutions may cancel an order due to:

  • Unavailability of product or technician.

  • Invalid address or contact details.

  • Payment or verification failure.
     

In such cases, the full amount will be refunded.
 
E. Refund Processing Time
Refunds will be processed within:

  • 3-5 working days for online payments.

  • 5-7 working days for bank transfers.

  • COD payments will be refunded via bank/UPI only.

 
F. Contact for Refunds
For support or refund requests:
Phone: 9580145185
Email: vashishthglobalsolutions@gmail.com
Website: www.rolucknow.com
Please include:

  • Order ID / Service ID

  • Issue description

  • Photo/video evidence (if applicable)

Shipping & Delivery Policy

1. Overview
This Shipping & Delivery Policy explains how we process, ship, and deliver products ordered from our website (www.rolucknow.com), WhatsApp, social media, or offline channels.
This policy applies to:

  • Essential Oils (Lemongrass, Tulsi)

  • Banarasi Sarees & Suits

  • B2B/Export Orders

  • Accessories or service-related parts
     

 
2. Order Processing Time
-  In-Stock Products
Orders are processed within 1–3 business days after confirmation.
-  Bulk Orders / B2B Orders
Processing time may vary depending on:

  • Quantity

  • Custom packaging

  • Export documentation
    We will inform you of the expected timeline before confirmation.
     

- Handloom Products (Banarasi Sarees & Suits)
For special or custom designs, the processing time may extend to 3–7 days.
 
3. Shipping Methods
-  Domestic Shipping (India)
We ship via trusted partners:

  • Delhivery

  • Blue Dart

  • India Post

  • DTDC

  • Professional Couriers
     

Customers receive:

  • Tracking number

  • Estimated delivery date

  • Delivery updates on SMS/WhatsApp
     

- International Shipping / Export
For export orders:

  • Shipping is done via DHL, FedEx, Aramex, India Post EMS, or freight forwarder.

  • Buyers are responsible for import duties, taxes, and customs clearance in their country (unless agreed otherwise).
     

 
4. Delivery Time
Domestic Delivery (India)

  • Metro Cities: 3-6 days

  • Other Cities: 5-9 days

  • Remote Locations: 7-12 days
     

Export Delivery

  • Express: 5-10 days

  • Standard Air Freight: 10-20 days

  • Bulk Orders (FOB/CIF): Based on shipping schedule
     

Delays may occur due to weather, courier issues, strikes, or customs clearance.
 
5. Shipping Charges
- Domestic Orders
Shipping charges depend on:

  • Weight

  • Product type

  • Delivery location
     

We offer free shipping on selected products or promotional offers.
- International Orders
Shipping charges are based on:

  • Weight & volume

  • Destination country

  • Mode (express / economy)

We provide estimated shipping charges before final confirmation.

6. Packaging Standards
Essential Oils

  • Leak-proof aluminum or glass bottles

  • Bubble wrapping + sealed packaging

  • Custom bulk drums (20L, 50L, etc.) for exporters
     

Banarasi Sarees & Suits

  • Fabric-safe packaging

  • Moisture-protected layer

  • Hard box for premium orders
     

Safety Check
Each parcel is checked before dispatch.
 
7. Tracking Orders
Once the order is shipped, customers receive:

  • Tracking link

  • AWB (Airway Bill) number

  • Courier name
     

Tracking starts within 24 hours of dispatch.
 
8. Delivery Attempts
The courier will attempt delivery 2–3 times.
If the customer is unavailable:

  • The parcel may be returned

  • Reshipping charges may apply
     

 
9. Wrong Address / Failed Delivery
Vashishth Global Solutions is not responsible for delivery failures due to:

  • Incorrect or incomplete address

  • Unreachable phone number

  • Customer unavailability
     

Re-delivery will be chargeable.
 
10. Damaged or Lost Packages
   -  Damaged Product
If your product is damaged:

  • Share unboxing photo/video within 24 hours

  • We will arrange replacement or refund as per policy
     

  -  Lost Shipment
If courier confirms that the package is lost:

  • Full refund OR replacement will be provided
     

11. Delivery for Home Services (Local)
For Vashishth Home Service:

  • Small spare parts or consumables may be delivered by technicians during service

  • No separate shipping charge applies unless customer wants advance delivery
     

12. Contact for Shipping Support
For shipping or delivery inquiries:
Vashishth Global Solutions
📞 Phone: 9580145185
📧 Email: vashishthglobalsolutions@gmail.com
🌐 Website: www.rolucknow.com
Please include your:

  • Order ID

  • Full name

  • Tracking number (if available)

Home
Policy
Contact

LOCATION

vashishthglobalsolutions@gmail.com
Tel. 9580145185

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