VGS -Vashishth Global Solutions - Policies
Company: Vashishth Global Solutions (VGS)
Contact: +919580145185
01
Terms & Conditions
Services provided
VGS provides appliance repair, home-care and handyman services and sells selected products (e.g., essential oils, spare parts). Service scope, fees and exclusions are stated in the booking confirmation.
Estimates and quotes
Quoted service estimates are valid for the period specified. Final payment may differ if additional spare parts or labour are required; customer approval will be taken before any extra work.
Liability and disclaimers
- VGS will use reasonable skill and care. VGS is not liable for: (a) indirect or consequential losses, (b) pre-existing faults known to the customer and not reported, (c) damage resulting from misuse or unauthorized repair attempts by third parties.
- Maximum liability for product purchases is limited to the purchase price paid for the item.
Intellectual property
Content on the VGS site (text, images, logos) is owned by VGS or licensed to VGS and may not be used without permission.
Governing law
These Terms are governed by the laws of India. Any disputes will be subject to the appropriate courts in Lucknow.
02
Refund & Return Policy
We aim to keep you happy. If you are unsatisfied with a product or service, please contact us within the timeframes below and we will help resolve it by repair, replacement, refund or credit as applicable.
Products (online / retail)
- Eligible for return within 15 days from delivery for most non-perishable products, provided items are unused, in original condition and packaging with invoice.
- Some products may be non-returnable (e.g., opened consumables, sealed hygiene items); such exceptions are noted on the product page.
- Refunds are processed after we receive and inspect the returned item. Refund timeline: within 7 business days after inspection (the refund method will follow the original payment method). This timeframe aligns with common e-commerce practices.
Services (repairs, installation, AMC)
- Service dissatisfaction must be reported within 48 hours of service completion. We will re-attend and correct workmanship issues at no extra charge if the problem is due to our fault.
- Parts replaced during service are covered as per the part manufacturer’s warranty (if any).
- Consumables and wear-and-tear parts may be chargeable.
Cancellations
- Orders may be cancelled by the customer before the service/dispatch confirmation without charge. If already billed and cancelled, refunds will be processed per the Refund timelines above. Platforms and sellers sometimes reserve the right to cancel for operational reasons.
Lost or damaged shipments
If an item is received damaged, report it within 48 hours with photos. We will arrange a replacement or refund after verification.
03
Shipping & Delivery Policy
Delivery windows
- Standard delivery times depend on product and location and will be shown at checkout.
- For local services (Lucknow), service bookings are generally fulfilled on the same day or within 24–48 hours depending on slot availability.
Shipping charges & returns shipping
- Shipping charges (if any) are displayed at checkout. If a return is due to VGS error (wrong/damaged item), return shipping will be borne by VGS. If return is for customer change of mind, standard return shipping rules apply and may be deducted from refund. Common marketplaces often refund shipping within a similar range.
Tracking
- Customers will receive tracking information (for shipped products) and can contact support for delivery updates.
04
Privacy Policy
What we collect?
- Personal data you provide: name, contact number, email, delivery address, billing details, ID proof (if required for service), device/vehicle details for service history.
- Automated data: device and browsing information, cookies for analytics and to improve service.
How we use data
- To deliver products and services, process payments, send booking updates and offers (with consent), handle refunds/complaints, and to improve our services.
- We do not sell your personal data to third parties.
Third-party sharing
- We may share data with: payment processors, delivery partners, warranty/service partners, legal or regulatory authorities when required. We require third parties to process data only as authorised.
Security
- We use administrative, technical and physical measures to protect data (e.g., HTTPS, access controls). No system is 100% secure — we will notify affected users promptly in case of any confirmed data breach.
Your rights
You may request access to your personal data, corrections, portability, or deletion where applicable. For privacy requests contact: +919580145185
.
Children
Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent.
(Privacy principles modeled on large technology and service providers’ privacy statements; see Google and Apple for examples of transparency and user controls).
05
Customer Data Retention Policy
Retention principles
VGS retains personal data only as long as necessary to fulfil the purposes listed above, to comply with legal obligations, resolve disputes, enforce agreements or as required for financial recordkeeping. Retention decisions are documented and justified. This follows common data-protection best practices.
Typical retention periods (examples - customise as needed)
- Transaction records (invoices, payments): 7 years (tax/financial compliance).
- Customer account information & service history: 3–7 years depending on business need.
- Marketing consent records: until consent withdrawn.
- Support tickets & warranty claims: until claim resolution + 2 years.
Deletion & anonymisation
Upon valid deletion requests (and where no legal hold applies), we will delete or irreversibly anonymize personal data within a reasonable timeframe and inform you when completed.
6. Complaints & Contact
How to contact
Email: vashishthglobalsolutions@gmail..com
Phone/WhatsApp: +919580145185
For order/service disputes or refund requests, include your order/booking number, photos (if applicable), and a short description.
VGS -Vashishth Global Solutions - Policies
Terms & Conditions
Terms & Conditions
1. Acceptance of Terms
By using our website (www.rolucknow.com), booking a service, or purchasing any product from Vashishth Global Solutions, you agree to these Terms & Conditions.
If you do not agree, please do not use our website or services.
2. Services Covered
These Terms apply to:
A. Vashishth Home Service
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AC, RO, Fridge, Washing Machine repairs
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Pest control
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Handyman services (Plumber, Electrician, Mason, Painter)
B. Vashishth Udyog (Manufacturing & E-Commerce)
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Essential Oils (Lemongrass, Tulsi, etc.)
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Banarasi Sarees & Suits
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Export/B2B orders
3. User Responsibilities
By using our services, you agree to:
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Provide accurate details (name, address, phone, service location).
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Ensure safe access to your premises for technicians.
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Inspect products at the time of delivery.
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Not misuse our website or services for illegal purposes.
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Pay the correct amount for services or products ordered.
4. Service Booking & Visit Charges
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Once a booking is placed, our technician will visit your location at the scheduled time.
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A standard inspection/visit fee may apply (based on service category and city).
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The visit charge is non-refundable once the technician reaches your location.
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Final price will be shared after inspection.
5. Pricing & Payments
Accepted Payment Methods
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UPI
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Bank Transfer
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Cash on Delivery (for selected products)
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Online payment gateway (if enabled)
Price Changes
Prices may change due to:
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Spare part fluctuations
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Seasonal demand
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Updated product costs
We will always inform you before processing your order.
6. Product Orders (Essential Oils & Sarees)
Once an order is placed:
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Products are dispatched within 1–3 business days.
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Bulk / custom / export orders require advance payment.
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Once dispatched, orders cannot be cancelled.
7. Returns, Cancellations & Refunds
All refunds and returns are governed by our Refund Policy.
Home Services
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Cancellation is free before technician arrival.
After arrival, visit charge applies.
Essential Oils
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No returns for opened bottles.
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Damage claims must be made within 24 hours of delivery.
8. Warranties & Guarantees
Home Service Workmanship Warranty
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Certain services may include a limited warranty (shared at the time of booking).
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Warranty is void if the appliance is tampered with by another technician.
Products
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Essential oils are natural products; variations in color or aroma are normal.
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Sarees may have minor weaving irregularities, as they are handcrafted.
9. Limitation of Liability
Vashishth Global Solutions is not responsible for:
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Damage caused by pre-existing appliance issues
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Damage arising from misuse or negligence
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Loss of data or business interruption
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Delays caused by weather, transport, or third-party providers
Our total liability is limited to the amount paid by the customer.
10. Website Usage
Users agree not to:
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Copy or misuse website content
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Use fake bookings
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Attempt to hack or harm the website
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Post false reviews or misleading information
We reserve the right to block users who violate these terms.
11. Intellectual Property Rights
All content on this website—including logo, text, images, videos, product descriptions, and design—is owned by Vashishth Global Solutions.
Reproduction or reuse without written permission is prohibited.
12. Modification of Terms
We may update these Terms & Conditions anytime.
Changes will be posted on this page with a revised "Effective Date."
13. Governing Law
These Terms are governed by laws of India, with jurisdiction at Lucknow, Uttar Pradesh.
14. Contact Information
For any queries, disputes, or clarifications:
Vashishth Global Solutions
Address: 1248, Shiv Nagar, Royal City Phase 2, Bijnour Road, Lucknow - 226025
Phone: 9580145185
Email: vashishthglobalsolutions@gmail.com
Website: www.rolucknow.com
Return & Refund Policy
Refund & Cancellation Policy
1. General Policy
Vashishth Global Solutions aims to deliver high-quality services and products.
However, in case of service dissatisfaction or product-related issues, customers may request refunds as per the conditions listed below.
A. Refund Policy for Home Services
1. Service Not Completed
If a technician is unable to complete the service due to technical reasons, the service charge (if paid in advance) will be refunded within 3-5 working days.
2. Service Quality Issue
Customers must report service dissatisfaction within 24 hours of job completion.
Refund will be considered in the following cases:
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The issue remains unresolved after re-visiting.
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Technician diagnosed incorrectly.
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Wrong service provided.
3. Non-Refundable Situations
No refund will be provided if:
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Customer cancels after the technician has arrived.
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Customer provides wrong information, leading to service failure.
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The appliance has a major part failure that cannot be repaired on-site.
4. Parts / Spare Refund
Spare parts once installed cannot be returned or refunded unless:
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The part is defective.
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The technician confirms replacement is required.
B. Refund Policy for Essential Oils & Products (Vashishth Udyog)
1. Product Damage During Delivery
If a product arrives damaged or leaked:
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Customer must share unboxing photos/videos within 24 hours.
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A replacement or full refund will be issued.
2. Wrong Product Received
If the customer receives a wrong item, it will be replaced free of cost.
3. Quality Issue
If the customer is not satisfied with the product’s quality:
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Refund will be issued only after lab verification or internal testing.
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Product must be returned unused and sealed.
4. Non-Refundable Items
The following items cannot be returned:
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Opened bottles of essential oils.
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Custom bulk orders.
Export orders once shipped.
C. Refund Policy for Banarasi Sarees & Suits
Refund is possible only if:
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Wrong design was delivered.
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The product is damaged on arrival.
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Customer reports within 24 hours of delivery.
No refund for:
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Color variation due to screen brightness.
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Used, worn, or washed products.
D. Order Cancellation Policy
1. Customer Cancellation
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Orders can be cancelled before dispatch.
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For home services, cancellation before technician arrival is free.
2. Company Cancellation
Vashishth Global Solutions may cancel an order due to:
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Unavailability of product or technician.
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Invalid address or contact details.
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Payment or verification failure.
In such cases, the full amount will be refunded.
E. Refund Processing Time
Refunds will be processed within:
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3-5 working days for online payments.
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5-7 working days for bank transfers.
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COD payments will be refunded via bank/UPI only.
Returns are accepted within 7 days of delivery.
If the product is damaged, defective, or incorrect, return shipping is free.
For customer-initiated returns, the return shipping cost will be borne by the customer.
Refunds will be processed within 3–5 business days after inspection.
F. Contact for Refunds
For support or refund requests:
Phone: 9580145185
Email: vashishthglobalsolutions@gmail.com
Website: www.rolucknow.com
Please include:
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Order ID / Service ID
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Issue description
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Photo/video evidence (if applicable)
Customer Data Retention Policy
Customer Data Retention Policy
1. Data Ownership
All customer data collected belongs to the customer.
Vashishth Global Solutions acts only as a data processor for service delivery purposes.
2. Data Collection Purpose
Customer data is collected strictly for:
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Service booking and execution
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Customer support and follow-ups
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Warranty, AMC, and service records
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Legal and accounting compliance
3. Data Retention
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Customer data is retained only as long as necessary
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Service and invoice data may be retained for legal and taxation purposes
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Inactive customer data may be deleted or anonymized periodically
4. Data Access Control
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Access is restricted to authorized staff only
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Technicians receive limited data required to complete the service
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No technician or third party is allowed to misuse or store customer data
5. Customer Consent
By using our website, booking a service, or contacting us:
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You consent to the collection and use of your data
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You agree to be contacted for service-related communication
6. Data Misuse Prevention
Any misuse of customer data by employees, partners, or technicians will result in:
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Immediate termination of access
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Legal action as per applicable Indian laws
7. Compliance
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This policy is designed to comply with:
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Indian Information Technology Act, 2000
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Applicable data protection and consumer protection laws
8. Grievance Redressal
For privacy or data-related concerns, contact:
📧 Grievance Officer:
Email: vashishthglobalsolutions@gmail.com
Response Time: Within 7 working days
Privacy Policy
Privacy Policy
1. Information We Collect
We may collect the following information:
a) Personal Information
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Name
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Mobile number
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Email address
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Service address
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WhatsApp contact details
b) Service-Related Information
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Service requests and booking details
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Appliance details (RO, AC, Fridge, Washing Machine, etc.)
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Service history and invoices
c) Technical Information
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IP address
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Device type and browser
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Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use customer information to:
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Provide and manage home services
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Schedule service visits and communicate with customers
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Process payments and generate invoices
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Improve service quality and customer experience
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Send service updates, offers, and support messages (via call, SMS, WhatsApp, or email)
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3. Sharing of Information
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We do not sell or rent customer data to third parties.
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Information may be shared only with:
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Authorized service technicians for service fulfillment
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Payment gateway providers (for secure transactions)
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Government or legal authorities if required by law
4. Data Security
We take strict security measures to protect customer data, including:
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Secure servers and access controls
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Limited access to authorized personnel only
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Regular system monitoring and updates
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Despite best efforts, no digital platform is 100% secure, but we strive to protect your data to the highest standards.
5. Cookies Policy
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Our website may use cookies to:
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Improve website performance
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Analyze user behavior
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Enhance user experience
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You may disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
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Access your personal data
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Request correction or deletion of your data
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Opt out of promotional communication
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For any request, contact us using the details below.
7. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated effective date.
8. Contact for Shipping Support
For shipping or delivery inquiries:
Vashishth Global Solutions
📞 Phone: 9580145185
📧 Email: vashishthglobalsolutions@gmail.com
🌐 Website: www.rolucknow.com
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Order ID
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Full name
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Tracking number (if available)
Handyman Services
- Pest Control
- Painter
- Plumber
- Carpenter
- Mason
- Electrician
Udyog (Products)
- RO Water Purifier
- Lemon Grass Oil
- Mentha Oil
- Tulsi Oil
LOCATION
vashishthglobalsolutions@gmail.com
Tel. 9580145185
1248, Shiv Nagar, Royal City Phase 2, Lucknow, 226025
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